Refund & Return Policy

1. Personalized Products

Every portrait, canvas, and custom frame is made exclusively for you. Because of this, personalized products cannot be returned or refunded simply due to:

• Change of mind
• Incorrect size selection
• Personal preference after approval
• Ordering by mistake
• Choosing the wrong photo

We encourage customers to carefully review all order details before confirming their purchase.

2. Our Happiness Promise

Your satisfaction matters to us. If your order arrives with any of the following issues:

• Damaged during shipping
• Wrong product received
• Printing defects
• Frame damage
• Incorrect personalization caused by our team

Please contact us within 48 hours of delivery.

We'll gladly review your request and may offer:

• A free replacement
• A corrected version
• A partial refund
• A full refund (where appropriate)

3. Damaged Orders

If your package arrives damaged:

Take clear photos of:

• The outer packaging
• The damaged product
• The shipping label

Email the photos along with your order number. Our support team will review your request within 2–3 business days. If approved, we'll send a replacement at no additional cost.

4. Order Cancellation

Orders may be cancelled within 12 hours of purchase for a full refund.

Once artwork creation or production has begun, cancellations are no longer possible because your portrait is already being custom-made.

5. Artwork Approval

For products that include a design approval stage:

• Please review your preview carefully.
• Once you approve the artwork, it moves directly into production.
• Changes requested after approval may incur additional charges.

6. Shipping Delays

While we work with trusted delivery partners, shipping times may occasionally be affected by:

• Weather conditions
• Customs clearance
• Carrier delays
• Public holidays
• Unexpected logistical issues

These delays do not qualify for refunds.

7. Refund Processing

If a refund is approved:

• Refunds are processed to your original payment method.
• Processing usually takes 5–10 business days, depending on your bank or payment provider.

8. Non-Refundable Situations

Refunds cannot be provided for:

• Incorrect shipping address provided by the customer
• Failure to collect the package
• Minor color differences due to monitor or screen settings
• Low-quality photos supplied by the customer that affect the final result
• Requests made after the 48 hours of reporting period

9. Contact Us

For any refund, replacement, or order-related questions, please contact our support team with:

• Order Number
• Full Name
• Email Address
• Photos (if applicable)
• Description of the issue