Privacy Policy
Welcome to Paint and Frame. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our digital portrait and custom artwork services.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order or contact us, we may collect:
- Full Name
- Email Address
- Phone Number (if provided)
- Billing and Shipping Address
- Payment Information (processed securely by third-party payment providers)
- Profile photos or images you upload for creating portraits
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Information
2. How We Use Your Information
Your information helps us:
- Create your custom portraits
- Process orders and payments
- Deliver digital and physical products
- Provide customer support
- Improve our website and services
- Send order updates and important notifications
- Respond to inquiries
- Prevent fraud and unauthorized activities
- Comply with legal obligations
We will never sell your personal information to third parties.
3. Uploaded Photos
Your uploaded images are used solely for creating your requested artwork. We respect your privacy and ownership of your images.
Unless you provide permission, your photos will not be displayed publicly or used for marketing purposes.
If you grant us permission, we may showcase completed artwork on:
- Our Website
- Social Media Platforms
- Promotional Materials
- Advertisements
- Portfolio Galleries
You may withdraw this permission at any time by contacting us.
4. Payment Information
Paint and Frame does not store your complete credit card or debit card details.
Payments are securely processed through trusted third-party payment providers that use industry-standard encryption and security practices.
5. Cookies
We use cookies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance your browsing experience
You can disable cookies through your browser settings, although some website features may not function properly.
6. Third-Party Services
We may use trusted third-party services for:
- Payment Processing
- Website Analytics
- Email Communication
- Shipping and Delivery
- Marketing Campaigns
These providers only receive the information necessary to perform their services and are expected to protect your data.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While no method of internet transmission or electronic storage is completely secure, we work to maintain appropriate security measures.
8. Data Retention
We retain your information only as long as necessary to:
- Complete your order
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
Uploaded images may be deleted after your order is completed unless you request us to retain them for future projects.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
- Object to certain processing activities
- Request a copy of your personal data
To exercise these rights, please contact us using the details below.
10. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take steps to delete it.
11. International Visitors
If you access our website from outside our operating country, your information may be processed and stored in locations where our service providers operate. We take reasonable measures to protect personal information in accordance with applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective immediately upon posting the updated version on this page. We encourage users to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Your Trust Matters
At Paint and Frame, every portrait begins with your trust. We are committed to treating your personal information and cherished memories with the same care and respect that we give to every piece of artwork we create.